Reset personal info on tablet for hotmail

Discussion in 'Email Discussions' started by Barbara LaBrec, Mar 23, 2016.

  1. Barbara LaBrec

    Barbara LaBrec New Email

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    I am trying to help my friend with her Hotmail account.
    She has a low end tablet that her email is currently working just fine on
    but she wants to change her contact info (phone number) and I cannot
    find the place to do that.
    I am in the inbox and the only options are "sync options" and "settings".
    Neither of those has account manager.
    Help.
     


  2. popowich

    popowich EQ Forum Admin Staff Member

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    Hi Barbara,

    I believe this is the link you're looking for - Sign in to your Microsoft account

    Use a web browser to go to that link. Depending on the app you're using for email it might not be a setting that's reachable from the app.

    Also, you'll probably be prompted to re-enter their password if you're not already in the account management sections of the Microsoft site.
     

  3. Barbara LaBrec

    Barbara LaBrec New Email

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    I was afraid you were going to say that!
    The password is the trouble we are having.
    In order to reset you have to receive a text code (which she can't
    because the phone on her account is landline) or by a form which
    has denied access twice.
    Grrrr.
     
  4. popowich

    popowich EQ Forum Admin Staff Member

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