recover correct page

Discussion in 'Help Desk' started by jessica brown, Jun 29, 2015.

  1. jessica brown

    jessica brown New Email

    Joined:
    Jun 29, 2015
    Messages:
    8
    Likes Received:
    0
    I have been trying to access my correct Facebook page for days now. It's showing that I have more than one page, I have forgotten the correct password and username for my correct page can you please help me recover my page
     


  2. popowich

    popowich EQ Forum Admin Staff Member

    Joined:
    Aug 12, 2008
    Messages:
    8,983
    Likes Received:
    120
    Hi Jessica,

    Can you be more specific? Do you have multiple Facebook accounts?

    Are you trying to get back into an actual account, or a page where you had admin access?
     

  3. jessica brown

    jessica brown New Email

    Joined:
    Jun 29, 2015
    Messages:
    8
    Likes Received:
    0
    Yes I am trying to get back into one of two actual Facebook accounts
     
  4. popowich

    popowich EQ Forum Admin Staff Member

    Joined:
    Aug 12, 2008
    Messages:
    8,983
    Likes Received:
    120
  5. jessica brown

    jessica brown New Email

    Joined:
    Jun 29, 2015
    Messages:
    8
    Likes Received:
    0
    I have tried that my name is not on the list so I have to search for one of my friends after doing that I find my page but once I click on my page it takes me to forgotten email password which I know so those steps are unsucessful
     
  6. popowich

    popowich EQ Forum Admin Staff Member

    Joined:
    Aug 12, 2008
    Messages:
    8,983
    Likes Received:
    120
    Did you try the link on that page that I highlighted here?

    Facebook lost access to email.jpg
     
  7. jessica brown

    jessica brown New Email

    Joined:
    Jun 29, 2015
    Messages:
    8
    Likes Received:
    0
    It does not get me that far the part that I'm stuck on is the email part, It's asking to change that password not my facebook password
     
  8. popowich

    popowich EQ Forum Admin Staff Member

    Joined:
    Aug 12, 2008
    Messages:
    8,983
    Likes Received:
    120
    Are you sure you're getting to the real Facebook site? I'm not able to get it to ask me to try and reset an email password.

    That doesn't make sense since they don't control your email anyways, unless you had one of those @facebook.com email addresses listed as your primary email address?

    Do you have any other information such as a phone number associated with the account that you can use to try and recover it?
     
  9. jessica brown

    jessica brown New Email

    Joined:
    Jun 29, 2015
    Messages:
    8
    Likes Received:
    0
    When I logged out last yes a phone number appears in the log in section.. I've tried that number but still no access it takes me back to finding my name again.
     
  10. popowich

    popowich EQ Forum Admin Staff Member

    Joined:
    Aug 12, 2008
    Messages:
    8,983
    Likes Received:
    120

Want to reply or ask your own question?

It only takes a minute to sign up (and it's free!). Click the orange sign up button to choose a username and then you can ask your own questions on the forum.
Loading...