Receiving messages from Hotmail

Discussion in 'Help Desk' started by Bigbill831, Nov 26, 2008.

  1. Bigbill831

    Bigbill831 New Email

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    I have a Mac G-5 and use Entourage 2004 as my mail program. In addition to my E mail, I also have my wife set up with her own E mail address. I have a broadband connetion with Cox.

    Within the last several days, any E mails sent to her address from Hot Mail(and G mail as well) are not being received. They are not going to junk mail and there are no filters turned on either in Entourage or Cox.

    Any thoughts?
     


  2. popowich

    popowich EQ Forum Admin Staff Member

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    Hi BigBill,

    Do you have the SpamBlocker enabled on the Cox account?

    If you login to the webmail and look under settings, there should be some spam filtering options there.

    As a test, disable that and send a test message from Hotmail.

    It may also help to whitelist and/or add the hotmail address to the address book in the webmail.

    -Raymond
     

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