Readnotify.com not working

Discussion in 'Email Service Support Forums' started by THERESA, Dec 14, 2008.

  1. THERESA

    THERESA Customer Service Staff Member

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    I used to use readnotify.com quite a bit and it only works once in awhile now. It is a service that tells you when someone opens an email, what time, where (city,state, country) and if they opened it more than once and for how long. It was pretty nifty if you wanted to make sure someone received an email. All you had to do was type readnotify.com at the end of the email. If your email was johnny@emailprovider.com, you would just put johnny@emailprovider.com.readnotify.com. Johnny would only see johnny@emailprovider.com. It didn't work like some read receipts where the recipient had to actually click on something to give permission to let you know they received it. It was a stealth program. It only works once in a great while now. What is going on? Any ideas?:confused:
     


  2. popowich

    popowich EQ Forum Admin Staff Member

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    Hi Theresa,

    I checked out the service and the reason it does not work accurately anymore is because they do the tracking by including hidden images in the e-mail. Most service providers such as Yahoo Mail and desktop e-mail clients such as Microsoft Outlook will either block or warn you before opening links and images in an e-mail. The reason this service used to work is because when someone opened the an e-mail it would open an image that was located on readnotify's web server. If the image was loaded over the web then readnotify and you knew that the e-mail had been opened. Several services used this trick for a while including readnotify and mailing list management tools. Unfortunately spammers started using this trick in an attempt to generate lists of valid e-mail addresses and eventually service providers and desktop clients had to start blocking links and images for this reason and because of viruses in automatically opened content.
     

  3. spiels

    spiels Contact Monkey

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    Email tracking services do require that the recipient is downloading pictures. Other email tracking services that you can try include ContactMonkey (www.contactmonkey.com) which has a free gmail read receipt and email tracking for Outlook, as well as Boomerang. They're just Gmail though.
     

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