Question

HARV

New Email
I have a membership organization. There are times when I need to send renewal notices to members. Sometimes, even when a member responds AND I REMOVE THEIR EMAIL ADDRESS FROM A FUTURE LETTER, they still get the letter every time I send the same letter. Is this a case of "ghost email addresses"?
 

EQ Admin

EQ Forum Admin
Staff member
Maybe they have an email address on your list that forwards to the account they want removed?
 
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