PrivacyHarbor.com service?

Discussion in 'Email Service Support Forums' started by jcadow, Mar 9, 2012.

  1. jcadow

    jcadow New Email

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    Hi, Peops -

    I recommended PrivacyHarbor to a tax accountant. It's tax time and he's having problems with his account - clients messages are bouncing, others don't bounce but he never receives them.

    PrivacyHarbor's FAQ page says there should be a Support link in his inbox page that leads to a Chat option, but there's no such thing. Their problemReport page says "You should receive a response within one business day," but the 2 messages he sent to support (one a month ago, one 3 days ago) have gone unanswered.

    That's pretty crappy reliability and customer service for a paid account. He doesn't have the "Executive" level but still, he should be getting SOME response.

    Does anyone else have experience with this firm? Or know if they were recently acquired by a profit-taking, company-killing giant?

    Thanks.
     
  2. popowich

    popowich EQ Forum Admin Staff Member

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    Hello,

    I'm working on making a connection to Privacy Harbor so they can respond to your concerns.

    :welcome: to Email Questions!
     

  3. jcadow

    jcadow New Email

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    Awesome - thank you and GOOD LUCK getting them to respond!
     
  4. bburg

    bburg New Email

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    It looks the site is DOWN at this moment. 00:10 UTC. :confused:
     
  5. summerniteowl83

    summerniteowl83 New Email

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    I would like to hear back if you find ANY information about how to contact anyone at privacyharbor.com or what exactly is going on. I am currently in a panic over being unable to connect to the website and I have very important emails and correspondence and information saved in my email! I found a phone number over the internet, but it is just a generic voicemail box (which is full). Please help - Thank you very much.
     
  6. popowich

    popowich EQ Forum Admin Staff Member

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    The last change to their DNS registration was on 01-Mar-12

    As of right now (March 13, 2012) none of their DNS servers are responding.

    I'm still working on trying to make a connection to someone within Privacy Harbor who may be able to comment on the situation.
     
  7. bburg

    bburg New Email

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    Raymond, it looks they are back. :)
    Very worrying they were a few days down.
     
  8. popowich

    popowich EQ Forum Admin Staff Member

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    In the last hour their DNS servers changed - Last Updated on: 13-Mar-12

    An hour ago one of the servers was NS1.SNAPBUILD.COM

    Now I'm seeing :

    Domain servers in listed order:
    NS1.PRIVACYHARBOR.COM
    NS1.DIDITGETTHERE.COM

    Yes, it looks like someone just fixed something ;)

    -Ray
     
  9. texas1977

    texas1977 New Email

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    I just checked they are still down
     
  10. popowich

    popowich EQ Forum Admin Staff Member

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    Hello,

    It could take a little while for your ISP to pick up the DNS changes.

    Try rebooting your computer (lazy way to clear your local dns cache)

    If that doesn't work and you really want to get there now try using some of these free DNS resolvers :

    OpenDNS :

    208.67.222.222
    208.67.220.220

    Google Public DNS :

    8.8.8.8
    8.8.4.4

    Settings -> Control panel -> network connections-> local area connection -> tcp/ip settings

    If you are not comfortable with those changes it's best to wait and you should be able to get there soon.
     
  11. raymondjtoth

    raymondjtoth New Email

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    cant get email last emails i got was on 3/18/2012 and then it stopped getting email ever since i havent goten then called support on phone mail box is full emailed support no responce email the dns register person no responce what i do to get this fixed thanks so much sorry bad spellind im austic person and i would like to get this fixed so can get my email with them what i do about to throw pc out windows and tar my hear out of my head been months since i gotten email with them isp tested with noc and head end my forward to there yahoo and gmail acc somthing:mad: on privacyharbor end stopping it
     
  12. bburg

    bburg New Email

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    Send a test mail to my privacyharbor account yesterday. Took more than 19 hours to arrive. :( A reply was nearly instantly.
     
  13. popowich

    popowich EQ Forum Admin Staff Member

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    This morning I posted a question about the recent service issues on their Facebook page and it was deleted a couple hours later.

    None of their customer service & support email contacts or their social Facebook, Twitter, or LinkedIn contacts are responding.

    If anyone gets any sort of response from a representative from Privacy Harbor please copy and paste it into a reply to this discussion.
     
  14. popowich

    popowich EQ Forum Admin Staff Member

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  15. raymondjtoth

    raymondjtoth New Email

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    ok tested it with my gmail to my privacyharbor email still no email at all from my gmail to my privacyharbor email what going on thanks hope can get a hold of them
     
  16. bburg

    bburg New Email

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    Sent also a test message from my gmail account to my (free) privacyharbor account. Will post back here when it arrives.
     
  17. popowich

    popowich EQ Forum Admin Staff Member

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    A checked the Privacy Harbor mail servers with a valid test address.

    Privacy Harbor has two MX records :

    ;; ANSWER SECTION:
    privacyharbor.com. 86400 IN MX 10 mail.privacyharbor.com.
    privacyharbor.com. 86400 IN MX 20 mx2.privacyharbor.com.

    The primary MX 10 mail.privacyharbor.com. accepts the start of incoming SMTP connections but doesn't even get the point where it sends a 220 response. This is going to be a problem since most senders will eventually treat this as a timeout and not try the MX 20.

    > telnet mail.privacyharbor.com 25
    Trying 198.145.116.236...
    Connected to mail.privacyharbor.com.
    Escape character is '^]'.
    {dead hang for over 60 seconds}

    The MX 20 is OK. It's unknown yet if this can deliver an email to an inbox or is nothing more than a mail backup / spooling server if the primary MX is down.

    > telnet mx2.privacyharbor.com 25
    Trying 198.145.116.229...
    Connected to mx2.privacyharbor.com.
    Escape character is '^]'.
    220 mx2.privacyharbor.com ESMTP Postfix
    helo emailquestions.com
    250 mx2.privacyharbor.com
    mail from:<test-address@emailquestions.com>
    250 2.1.0 Ok
    rcpt to:<valid-username@privacyharbor.com>
    250 2.1.5 Ok
    data
    354 End data with <CR><LF>.<CR><LF>
    Please reply to {my gmail} from Email Questions if you receive this email
    .
    250 2.0.0 Ok: queued as DBDAA9EE937
    quit
    221 2.0.0 Bye

    It will be interesting to see if that email was delivered or eventually bounces back to me.
     
  18. raymondjtoth

    raymondjtoth New Email

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    umm no i didnt get it at all at the email i sent you :mad:
     
  19. raymondjtoth

    raymondjtoth New Email

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    no didnt get it what we do now to get this fixed is there other :mad:way to get a hold of them
     
  20. popowich

    popowich EQ Forum Admin Staff Member

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    My best suggestion at this point is that if enough people reply with a complaint here maybe it will convince a representative of Privacy Harbor to reply with a current status of their service and when they think it will be working again.
     

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