Pictures are removed from forwarded e-mails

Discussion in 'AOL' started by jhl385, Nov 5, 2008.

  1. jhl385

    jhl385 New Email

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    I've used AOL for my email for years and I also have Gmail. But with AOL when I forward email with graphics or pics, they don't show when received.
    Also, when I reply to an email, the resulting reply is spaced out, like triple space between lines.
    Any ideas?
    Thanks,
    John
     


  2. popowich

    popowich EQ Forum Admin Staff Member

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    Re: AOL mail problems

    Hello,

    I use the AOL web based client and not the full install of the AOL Desktop.

    I have double checked all of the settings and their online support forums and do not see any way to default to including images when forwarding an e-mail.

    After doing several tests I noticed that this issue only seems to apply to images with a JPG extension. PNG and other image types can be forwarded with no problem.

    My best answer at the moment is to download the JPG picture attachments to your computer and then reattach them to the e-mail after you click the forward button.

    I will check directly with AOL and see if I can a better solution from them for forwarding e-mails that have JPG images attached.

    -Raymond
     

  3. popowich

    popowich EQ Forum Admin Staff Member

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    Hello,

    I am continuing to investigate this issue but AOL Help appears to have the same solution that I arrived at about downloading the attachment and then uploading and attaching it to the new reply/forward.

    -Raymond
     
  4. popowich

    popowich EQ Forum Admin Staff Member

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    Hello,

    The following is a response that should help clarify things for you:

    I tried another test message with a JPG attached.

    When I forward it to Gmail I still get the "image removed" notice but the picture does make it to Gmail:

    AOL JPG Attachment.JPG

    It appears the final answer is to ignore the "image removed" notice and everything should work out OK.

    -Raymond
     
  5. kforkate

    kforkate New Email

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    :(
    I too have the same problem John - i used to have no problem but now all my pictures are removed, text is spaced out ridiculously and links dont work. Have trawled thru aol help but cant find any answer. My colleague is not having same problem but cant see what difference is
    :hammer:
    Kate
     
  6. popowich

    popowich EQ Forum Admin Staff Member

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    Hi Kate,

    If you download the picture, click forward, and then attach it to the new forward does it send OK?

    It should send OK, even if it appears that the image was removed again.

    -Raymond
     
  7. kforkate

    kforkate New Email

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    Will try this - if it is attachment they send ok, it is just when pic is in text, problem is some e mails dont look at all right if the inserted picture with text underneath has to be a separate attachment!
    What is the situation with Links not being carried over when an e mail is forwarded?
    thanks
    Kate
    :hammer:
     

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