Photos attached to email print half-way only

Discussion in 'Help Desk' started by KatieM, Jan 10, 2011.

  1. KatieM

    KatieM New Email

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    Hi,

    I emailed some Christmas photos as attachments, and my mom says that when she tried to print them only half of each photo prints. I've been sending her photos this way for years, and this is a new one on me. Any ideas?

    Thank you,
    Katie
     


  2. popowich

    popowich EQ Forum Admin Staff Member

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    Hello,

    Did you try reducing the dimensions of the photo?

    Maybe it's too big and going off the page?

    Try having her to a "fit to page" before printing.

    :welcome: to Email Questions!
     

  3. KatieM

    KatieM New Email

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    Hi, popowich,

    I resized the photos to 8x10 before I sent them. And they are not running off the page, they are printing half-way down the page and then they just stop. At least, according to my mother. :) I haven't run across this before.

    Katie
     
  4. popowich

    popowich EQ Forum Admin Staff Member

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    Where are the pictures when she tries to print them?

    Are they still in a webmail interface somewhere?

    Can she download them to her desktop first and try to open them in a picture program such as Paint (there are probably better options) before printing?

    Also, it probably doesn't hurt to make sure she has the latest version of her printer drivers though I doubt that will fix the problem.
     

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