PASSWORD TOO LONG PROBLEM

Discussion in 'Hotmail' started by fireking, Jan 20, 2010.

  1. fireking

    fireking New Email

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    Hello everyone, hope everyone is well.

    i have a problem with my hotmail account which i cannot suss out.

    Each time i go to sign in the password characters stop at 15 and my password is 19 letters long. I have been using this password for some time now and have only started having this problem. Please could someone help as i really need this email account.

    I also cannot remember my secret question?:confused:

    this site has some excellent helpfull posts GOOD JOB!!

    thanks

    Bill
     


  2. popowich

    popowich EQ Forum Admin Staff Member

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  3. popowich

    popowich EQ Forum Admin Staff Member

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    Hi Bill,

    Did you have any luck getting access to your account.

    I did send a message to Hotmail but did not receive a response yet.

    I also tried a post on their boards while seem to be closed down more or less now.

    Were you able to get to your email by setting up pop3 access to your account?

    -Raymond
     
  4. Big Dan

    Big Dan EQ Forum Moderator Staff Member

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    I figured out through trial and error that Hotmail/MSN/Live silently truncates passwords somewhere in the neighborhood of 12 characters.

    It's not a problem when logging into Hotmail or Windows Live Messenger because the over limit characters seem to be truncated automatically by the server thus login is allowed.

    This is a poor policy. At the very least Hotmail should throw an error that your password is to long and force you to choose a shorter one. Even then it's still a poor practice because there is no harm in having a longer password, in fact one could argue it's more secure.

    It is however a problem for 3rd party clients like Pidgin, Trillian, Adium, etc as they don't truncate before sending it to the server I found out about this hard way and blogged about it. http://www.bigdan.us/on-the-interne...ord-is-frustrating-with-arbitrary-limits.html
     
  5. popowich

    popowich EQ Forum Admin Staff Member

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    It's 16. Figured it out in later threads.

    -Raymond
     
  6. Big Dan

    Big Dan EQ Forum Moderator Staff Member

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    Oh cool, thought it was a little lower but you're right. :) Why couldn't you tell me this before hand? I was pulling my hair out trying to figure out why I couldn't login with Trillian. :p

    For my part I think 16 is sufficient but extra characters still shouldn't be silently discarded it should throw an error to let the user know what's going on.

    AOL/AIM is even worse. I forget the character limit but it's no where near as generous.
     
  7. popowich

    popowich EQ Forum Admin Staff Member

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    The problem with Hotmail is that they used to allow longer passwords and apparently later knocked it down to a max of 16 locking out everyone who had a longer password.
     

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