password recovery assistant

Discussion in 'Help Desk' started by fennie, Dec 10, 2015.

  1. fennie

    fennie New Email

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    I had not used my chrome browser to access my mail.com email for about 3 weeks. When i tried to access it recently, it tells me wrong email password combination. I am still able to access the email using mobile app as the password was keyed in some time ago.
    I emailed the technical support which directed me to the same contact form - claiming that it is the password recovery assistant - pls see screen capture shot below.
    I am unable to receive any other assistance to log in to my account or reset the password.
    Would appreciate if anyone has any input. Thanks!
    upload_2015-12-10_19-57-48.png
     


  2. popowich

    popowich EQ Forum Admin Staff Member

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    Yes, it's true that the page at http://service.mail.com/forgotPassword.html is the only resource available for free accounts to try and recover if they lose access.

    This is one of the dangers of using a free email account. If something happens, there is generally limited support and users risk losing their account and old emails.
     

  3. compleo

    compleo Valued Member

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    On bottom right of screenshot it shows your SSID #,don't know if this makes a difference.

    I don't use chrome but some browsers save passwords.Check if it was saved to view it.
     

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