Not receiving all my emails - Error Message not delivered

Discussion in 'Help Desk' started by Monique1957, Jul 26, 2014.

  1. Monique1957

    Monique1957 New Email

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    Good evening,

    I am working on an important project and I am stuck because I am not receiving all my emails.

    People are trying to send me emails through my hotmail email and they are getting a message that it can't be delivered.

    Is anyone experiencing this same problem and do we fix this. This problem is from 2 days ago.

    Mo.:hammer:
     


  2. popowich

    popowich EQ Forum Admin Staff Member

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    Can you copy & paste the exact error message they are getting?

    Try sending yourself an email from a different email account, does that work or get an error message?
     

  3. Monique1957

    Monique1957 New Email

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    This is the message people are getting with no attachments sent.

    This is an automatically generated Delivery Status Notification.

    Delivery to the following recipients failed.

    monique19572@hotmail.com




    Final-Recipient: rfc822;monique19572@hotmail.com
    Action: failed
    Status: 5.2.2
    Diagnostic-Code: smtp;552 5.2.2 This message is larger than the current system limit or the recipient's mailbox is full. Create a shorter message body or remove attachments and try sending it again.
     
  4. popowich

    popowich EQ Forum Admin Staff Member

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    Hello,

    According to the error message, you either have too much email in your inbox and folders, or the emails being sent to you are too big.

    If the attached files are too big for email you can using Google Drive or a 3rd party such as Hightail.
     
  5. Monique1957

    Monique1957 New Email

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    Well,

    I don't get it - I simply sent an email with no attachments..............
     
  6. popowich

    popowich EQ Forum Admin Staff Member

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    Hello,

    Please check your inbox and folders for large email attachments.

    You may need to remove some old email from your account if a simple test message can't get through.
     

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