Not able to reset password because hacker changed everything

Discussion in 'Help Desk' started by snowball1234, Feb 8, 2012.

  1. snowball1234

    snowball1234 New Email

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    I use 2 accounts in hotmail and one of them I only use occasionally for facebook.
    My facebook was hacked today, and my email- and when I went to reset my password, the email they were going to send the new password to, is one I do not recognize. So the hacker changed everything.

    So I tried to do the other option and fill in the little questionnaire- but a lot of the questions I didnt know (what was the last subject line...ect) because I only use the account for facebook and actually do not use it often.

    I am not sure what to do!
    Is there a different way to verify my information? or any way to delete the account.
     


  2. popowich

    popowich EQ Forum Admin Staff Member

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    Hi snowball1234,

    Answer with the best information that you have available even if it's a little vague such as "the email account should only have been receiving facebook notifications and spam before it was compromised".

    Also, here is a discussion on hacked Hotmail accounts that may give you some more ideas for getting the account back :

    http://www.emailquestions.com/hotma...l-password-regain-control-hacked-account.html

    :welcome: to Email Questions!
     

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