Nameserver Issue

Discussion in 'Help Desk' started by jshollis, Jan 14, 2011.

  1. jshollis

    jshollis New Email

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    I am setting up a mailer server (Axigen Mail) and I see that it's not familiar here. Hopefully it's possible to help without actual knowledge of the program.

    I got the email from Axigen Support below (in bold text) explaining my problem. My question is:

    a. Does anyone know a workaround in regards to their comment?
    b. If I need a nameserver can I get a free one or do I purchase one?

    ----

    Please note that sending messages from XXXXXX.homeserver.com fails
    because the nameserver configured is not providing a valid answer to
    Axigen when searching for the IP of the relay server,
    smtp.att.yahoo.com:
    01-13 16:08:55 -0600 08 HPSERVER DNR:003D5D91: Search MX for
    'smtp.att.yahoo.com'
    01-13 16:08:55 -0600 08 HPSERVER DNR:003D5D91: Sending query (1/1) to
    192.168.X.XX:53
    01-13 16:08:55 -0600 02 HPSERVER DNR:003D5D91: read error: An existing
    connection was forcibly closed by the remote host.
    01-13 16:08:55 -0600 08 HPSERVER DNR:003D5D91: 'smtp.att.yahoo.com' not
    found in DNS
    01-13 16:08:55 -0600 08 HPSERVER PROCESSING:003D5D91: Relay mail 3D5D91:
    unable to resolve domain swbell.net
    Please change the nameserver with a valid one (Webadmin - Services -
    DNR).
     


  2. popowich

    popowich EQ Forum Admin Staff Member

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    Can the Axigen software handle the fact that the name you're looking up is a double CNAME?

    ;; ANSWER SECTION:
    smtp.att.yahoo.com. 1800 IN CNAME smtp-sbc.mail.yahoo.com.
    smtp-sbc.mail.yahoo.com. 300 IN CNAME smtp1.sbc.mail.am0.yahoodns.net.
    smtp1.sbc.mail.am0.yahoodns.net. 300 IN A 66.196.96.87
    smtp1.sbc.mail.am0.yahoodns.net. 300 IN A 67.195.15.66
    smtp1.sbc.mail.am0.yahoodns.net. 300 IN A 68.142.198.11
    smtp1.sbc.mail.am0.yahoodns.net. 300 IN A 69.147.64.31
    smtp1.sbc.mail.am0.yahoodns.net. 300 IN A 76.13.12.104
    smtp1.sbc.mail.am0.yahoodns.net. 300 IN A 98.138.31.74


    To test try using smtp-sbc.mail.yahoo.com or smtp1.sbc.mail.am0.yahoodns.net instead. If that fails switch it back to the original setting.

    Also, why does it say MX? It should not be doing an MX lookup when trying to resolve that name if it's being used as the name for your outgoing smtp relay mail server.
     

  3. jshollis

    jshollis New Email

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    Here is what Axigen support told me. Make any sense of it?


    -----

    Hello,
    This provided solutions brought us to this point, where you encounter
    this specific error.
    This error is caused by a problem with the remote server, which is not
    RFC compliant, as specified in our last email. A solution would be for
    your ISP to provide another server that does not present this non-RFC
    compliant behavior or provide you with an open relay (not request
    authentication for emails from your IP).
    The open relay is not the problem, but would be a solution, if provided
    by your ISP for your specific IP.
    -----------------------------------------------------------------------
    Although the authentication is successful the remote host "forgets"
    this after the second EHLO command:
    01-17 00:26:50 -0600 08 HPSERVER SMTP-OUT:00000001: Relay mail
    18E2A0: connecting to 98.138.31.74:25
    01-17 00:26:50 -0600 08 HPSERVER SMTP-OUT:00000001: Set remote smtp host to <[98.138.31.74]>
    01-17 00:26:50 -0600 08 HPSERVER SMTP-OUT:00000001: Set remote smtp port to 25
    01-17 00:26:50 -0600 08 HPSERVER SMTP-OUT:00000001: Use plain connection
    01-17 00:26:50 -0600 08 HPSERVER SMTP-OUT:00000001: Set AUTH user to <XXXX@swbell.net>
    01-17 00:26:50 -0600 08 HPSERVER SMTP-OUT:00000001: Set AUTH password to *****
    01-17 00:26:50 -0600 16 HPSERVER SMTP-OUT:00000001: 220 smtp101.sbc.mail.ne1.yahoo.com ESMTP
    01-17 00:26:50 -0600 16 HPSERVER SMTP-OUT:00000001: EHLO HPSERVER
    01-17 00:26:50 -0600 16 HPSERVER SMTP-OUT:00000001: AUTH LOGIN >> anNob2xsaXNAc3diZWxsLm5ldA==
    01-17 00:26:50 -0600 16 HPSERVER SMTP-OUT:00000001: 334 UGFzc3dvcmQ6
    01-17 00:26:50 -0600 16 HPSERVER SMTP-OUT:00000001: bWF0dGhldzIwMDM=
    01-17 00:26:50 -0600 16 HPSERVER SMTP-OUT:00000001: 235 OK, go ahead --- AUTHENTICATION IS SUCCESSFUL
    01-17 00:26:50 -0600 16 HPSERVER SMTP-OUT:00000001: EHLO HPSERVER
    01-17 00:26:51 -0600 16 HPSERVER SMTP-OUT:00000001: 250-smtp101.sbc.mail.ne1.yahoo.com
    01-17 00:26:51 -0600 16 HPSERVER SMTP-OUT:00000001: 250-AUTH LOGIN PLAIN XYMCOOKIE
    01-17 00:26:51 -0600 16 HPSERVER SMTP-OUT:00000001: 250-PIPELINING
    01-17 00:26:51 -0600 16 HPSERVER SMTP-OUT:00000001: 250 8BITMIME
    01-17 00:26:51 -0600 08 HPSERVER SMTP-OUT:00000001: Start sending mail 18E2A0
    01-17 00:26:51 -0600 16 HPSERVER SMTP-OUT:00000001: MAIL FROM:<jerry@XXXXX.homeserver.com> AUTH=jerry@XXXXXX.homeserver.com
    01-17 00:26:51 -0600 16 HPSERVER SMTP-OUT:00000001: RCPT TO:<XXXX@swbell.net>
    01-17 00:26:51 -0600 16 HPSERVER SMTP-OUT:00000001: >> DATA
    01-17 00:26:51 -0600 16 HPSERVER SMTP-OUT:00000001: << 530 authentication required - for help go to http://help.yahoo.com/sbc/dsl/mail/pop/pop-11.html --- THE REMOTE SERVER FORGOT THAT YOU ALREADY AUTHENTICATED
    01-17 00:26:51 -0600 08 HPSERVER SMTP-OUT:00000001: Negative reply to MAIL command: authentication required - for help go to http://help.yahoo.com/sbc/dsl/mail/pop/pop-11.html
    01-17 00:26:51 -0600 16 HPSERVER SMTP-OUT:00000001: << 530 authentication required - for help go to http://help.yahoo.com/sbc/dsl/mail/pop/pop-11.html
    01-17 00:26:51 -0600 16 HPSERVER SMTP-OUT:00000001: << 530 authentication required - for help go to http://help.yahoo.com/sbc/dsl/mail/pop/pop-11.html
    01-17 00:26:51 -0600 16 HPSERVER SMTP-OUT:00000001: >> RSET
    01-17 00:26:51 -0600 16 HPSERVER SMTP-OUT:00000001: << 250 flushed
    01-17 00:26:51 -0600 16 HPSERVER SMTP-OUT:00000001: >> QUIT
    01-17 00:26:51 -0600 16 HPSERVER SMTP-OUT:00000001: << 221 Service Closing transmission
    01-17 00:26:51 -0600 08 HPSERVER SMTP-OUT:00000001: Disconnected from 98.138.31.74

    This behavior is not RFC compliant. Please note that we already have
    a feature request in this sense and a RFC Break should be implemented
    in Axigen. We suggest that you use another relay server, such as the one provided by your ISP.
     
  4. popowich

    popowich EQ Forum Admin Staff Member

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    It looks like you are trying to send the auth login before the Yahoo mail server has responded to the EHLO.

    That doesn't seem right to me.
     

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