My Hotmail can only send 10 emails per day

Discussion in 'Hotmail' started by popowich, May 4, 2015.

  1. popowich

    popowich EQ Forum Admin Staff Member

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    A user of Hotmail who has been with the service for over 15 years is reporting that they have an email sending limit of 10 emails per day.

    I confirmed this is not a general limit by sending 15 emails without receiving an error message.

    The user also reports:
    • The emails have slides attached
    • They are sending to recipients who want the email
    • They are not sending to old email addresses
    • There is no suspicious activity alert from Hotmail
    • No bounce backs are being received (double check the Junk folder?)
    • Emails are sent individually To: each contact, no CC: or BCC:
    • Something is prompting the user to upgrade or provide phone number
    • The user has to verify they are not a bot after sending the first 5 emails
    The following additional information could be useful:
    • What geographical region is this member?
    • A screen shot of the upgrade notice
    • A screen shot of the verify account notice to confirm it's Microsoft
    I recommend the following actions in this order:
     


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