My customers don't send emails to their hotmail account.

Discussion in 'Help Desk' started by Eyüp, Aug 27, 2015.

  1. Eyüp

    Eyüp New Email

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    One of my customer sent emails from (info@bankasya.com.tr) email address to (sadiksay80@hotmail.com). After a while he checked his hotmail account and he didn't receive any email. This is just an example of my problem. I received that kind of problem from my customers several times. What could be the problem? Please I need your help

    Thank you
    Best regards
     


  2. popowich

    popowich EQ Forum Admin Staff Member

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    What do your mail logs say? What is your outgoing IP address?
     

  3. Eyüp

    Eyüp New Email

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    The problem that I mentioned above has happened on Aug 18, 2015. I couldn't find any log on that day. I listed outgoing IP Addresses below:
    212.252.202.2
    212.156.152.134

    Thank you
     

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