messages are gone

Discussion in 'Help Desk' started by grease, Sep 11, 2013.

  1. grease

    grease New Email

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    hi there - I opened up my Hotmail.ca account after 6 months of not using it and all the messages are gone. where did they go and is there any way of getting them back?
    thanks.
     


  2. popowich

    popowich EQ Forum Admin Staff Member

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    Hi grease,

    Sorry, but no, if you recreated/reactivated an account that had been deactivated for inactivity it's not possible to get back the old email.

    :welcome: to Email Questions!
     

  3. grease

    grease New Email

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    how long can you go before the account is deactivated?
     
  4. popowich

    popowich EQ Forum Admin Staff Member

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    It's been a moving target over the years. The current time to become deactivated appears to be 270 days.
     

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