Mail.com

Discussion in 'Help Desk' started by Heart2hart, Aug 1, 2015.

  1. Heart2hart

    Heart2hart New Email

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    I have several accounts with mail.com. As near as I can tell, all of them have stopped sending mail to all hotmail accounts. I get the following message:

    A message that you sent could not be delivered to one or more of
    its recipients. This is a permanent error. The following address
    failed:

    "jxxxxxxx@hotmail.com":
    SMTP error from remote server after MAIL command:
    host: mx3.hotmail.com
    OU-001 (BAY004-MC6F16) Unfortunately, messages from 82.165.159.130 weren't sent.

    Please help. Thanks!
     


  2. popowich

    popowich EQ Forum Admin Staff Member

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    Yes, this appears to be a Hotmail error code indicating that 82.165.159.130 is not allowed to send to Hotmail.

    It's not too surprising since the mail.com (GMX) IP address you listed doesn't have a good sender score.

    maildotcom sender score.jpg
     

  3. Heart2hart

    Heart2hart New Email

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    So, what does this mean? You confirmed that there is a problem but you didn't offer any solution. Does it mean that Hotmail has written off all mail.com accounts forever? Does it mean that I need to write everyone using hotmail and tell them to change to another server so that I can use mail.com? Does it mean I need to write mail.com and tell them to settle their differences with hotmail so that I can use their service? I'm not trying to be smart, I just need more information from you. Thanks.
     
  4. popowich

    popowich EQ Forum Admin Staff Member

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    I forwarded the issue to mail.com support. The problem is with mail.com servers sending too much spam to other email services. They need to stop the spam to fix the problem.

    It's the other way around. I'd recommend that you move to a different email service, not that you tell Hotmail users who don't have have a spam problem to change their service to something worse.

    Here is an ongoing discussion you might be interested in commenting on:

    Mail.com Customer Service Feedback | Email Questions

    The core of the problem is that the support for free mail.com accounts seemed to have slipped over the past few years.
     

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