losing e-mails with Hotmail

Discussion in 'Help Desk' started by larryspic, Mar 10, 2009.

  1. larryspic

    larryspic New Email

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    Every few days I type an e-mail in hotmail, press send and it disappears; not sent, not able to retrieve, just gone. very frustrating! Any suggestions?

    Thanks
     


  2. popowich

    popowich EQ Forum Admin Staff Member

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    Hello,

    Is there any specific action that you are doing when the problem happens?

    Did you check your drafts folder?

    Are all of the emails that disappear going to the same person?

    Is there a picture or some other attachment attached to the emails?

    Which web browser are you using? Have you tried using Firefox?

    -Raymond
     

  3. larryspic

    larryspic New Email

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    Hi Raymond:

    I am using Internet Explorer; the messages are sent to the same group of friends each time. The messages are not in the drafts or semt folders.

    I just type the messages ( generally quite long and take a long time to compose), generally no attachments or photos, click on SEND, and they disappear. Sometimes a message in yellow comes up saying " we are unable to connect to hotmail at this time". However, the message has disappeared from my computer!

    Any further thoughts? I am using Vista .

    Larry
     
  4. popowich

    popowich EQ Forum Admin Staff Member

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    Which antivirus program do you use?

    Is it up to date? Does it have any kind of "web shield" installed?

    -Raymond
     
  5. larryspic

    larryspic New Email

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    I use Avira Antivirus and have Spyware Doctor Not sure what you mean by a webshield
     

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