Locked out of hotmail

Discussion in 'Help Desk' started by Jackcat, Aug 24, 2014.

  1. Jackcat

    Jackcat New Email

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    Hi, Hoping someone can help. My mum has managed to forget her password for her hotmail account. she has tried the validation process but can't remember enough information - she is elderly - she has been told she needs to set up a new email address but is distressed about losing the content of her old account. is there an alternative way to reset the account or transfer emails to a new account? many thanks Jackie
     


  2. popowich

    popowich EQ Forum Admin Staff Member

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