Live Mail problem

Discussion in 'Help Desk' started by ungulate, Feb 19, 2009.

  1. ungulate

    ungulate New Email

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    I've just started to use Live Mail (Hotmail). The login page asks for your ID and password, and whether you want the computer to remember this info. I have tried several times to have the login info saved so that I don't have to enter it every time I want to open my mail, but it won't save. Can anyone help me?
     


  2. popowich

    popowich EQ Forum Admin Staff Member

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  3. ungulate

    ungulate New Email

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    Hi, Raymond,
    Sorry, but I'm not a techie person at all. I went to your yahoo link and tried to follow the instructions, but couldn't get past clicking on the C drive icon. I don't know how to follow that path all the way down to cookies. However, I did go into my security program and looked under cookies to see which ones have been listed as allowed and Email Questions is listed. I think I have the cookies blocked, but the security program asks me each time if I want to allow additional stuff to come in or not, and I have said yes to this program. Is there anything else you could suggest.
    Thanks very much.
    Ungulate
     
  4. popowich

    popowich EQ Forum Admin Staff Member

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  5. ungulate

    ungulate New Email

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    No, I haven't tried to download and install Mozilla & Firefox. I'm not sure what would happen if I did. Would this be compatible with IE or would I have to delete the IE program? Does it take up a lot of memory?

    Thanks, very much,
    Valerie
     
  6. popowich

    popowich EQ Forum Admin Staff Member

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    It is OK to install Firefox. You do not need to uninstall IE. Many people have both installed on their computer. The amount of memory needed depends on how many tabs you have open in your web browser and what kinds of sites you go to.

    -Raymond
     
  7. ungulate

    ungulate New Email

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    O.K. Thanks very much, Raymond. I'll give it a try.
    ungulate
     
  8. popowich

    popowich EQ Forum Admin Staff Member

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    Hello,

    Did using Firefox to access your email fix the problem?

    -Raymond
     
  9. ungulate

    ungulate New Email

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    Yes, that seems to have done the trick. Thanks so much, Raymond. I may have to call on you again some time.

    ungulate
     
  10. ungulate

    ungulate New Email

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    Hi, again Raymond,

    I seem to have created a monster. With Mozilla Firefox I can open hotmail now without having to do the login thing every time, however, now I cannot open video attachments. I get a message saying I need a new plugin, i.e., Adobe Flash Player. I have tried to download this, but am unable to. Part way through the download, the instructions say, if you are asked whether you want to save or run this file, choose "run". However, when that box pops up it only give me the option to "save" or cancel. I have tried saving it but it does not work. I have read some of the "help" information in this regard, and one of the suggestions is that I might have a restriction on my registry, but this sounds kind of complicated to fix (and I don't even know if that's the problem). I have, in the past, successfully downloaded Adobe Reader and Acrobat, so I don't know why Flash Player won't install.
    Do you have any suggestions?

    Thanks very much,
    ungulate
     
  11. popowich

    popowich EQ Forum Admin Staff Member

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    Hello,

    There are two versions of the Flash Player available. Make sure you download both versions for IE and Non-IE web browsers such as Firefox. Save the install file to your desktop. It will not install correctly if your web browser is open. If you want to check for the latest versions available for all of the software on your computer download the File Hippo Version Checker. This program will display both Flash links for you if they are still needed.

    -Raymond
     
  12. ungulate

    ungulate New Email

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    Hi,

    I still haven't been able to download Flash Player. I tried the hippo link and all I got was a list of downloads that hadn't completed with the option to delete them, which I did, but I didn't get a list of downloads which I needed. I went onto the Adobe site and tried again, but I had the same problem, I get a box asking me to choose "save" or "cancel". There is no option to save to desktop. I have administrative rights, so that's not the problem. The only window open was the Adobe one, so there were no other browser connections open.
    Any other suggestions, Raymond?

    Thanks,
    ungulate
     
  13. popowich

    popowich EQ Forum Admin Staff Member

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    When you click save it should ask you where.

    If not check the download manager in your settings.

    There should also be a popup when the download completes that you can quick to get you to the file location.

    -Raymond
     
  14. ungulate

    ungulate New Email

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    Thanks for your prompt reply. Our correspondence is starting to look like a novel!
    Anyway, as I said before I'm not a techie person, and I don't know where to look for the download manager.
    Of interest, I sent myself a couple of e-mails from windows mail (IE) to my mozilla firefox hotmail account (the one I'm having problems with). I attached video files. I was able to open these in hotmail and I got a pop-up asking how I wanted to view them, so I chose windows video media. One had an mp3 extension and the other a wvm extention. Both opened without a problem. Then I went onto the MSN site and tried to view a video from there -- no deal, once again I got the request to install the plugin.

    I await your instructions.
    ungulate
     

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