just registered with tutanota, but cant send any more emails?

Discussion in 'Tutanota' started by dingy1688, Oct 29, 2015.

  1. dingy1688

    dingy1688 Guest

    I read that it was 100 mail a day limit, however ive sent exactly 38 within 2 hours, and now even onto the 2nd day, i keep getting the "reached daily limit" notification when i try to send any more?


    any help appreciated.
    the 38 mails was to let my contact list know my new email address
     


  2. popowich

    popowich EQ Forum Admin Staff Member

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    The current terms of service state a limit of 100 emails per hour (not per day)

    How many recipients are on each of your emails?

    Maybe they are counting the total recipients (emails x recipients) and not the number of emails.

    I'll test from my account and see which way they seem to be counting.

    Can you take a screen shot of the error message and attach it in a reply for @Tutanota to see?
     

  3. popowich

    popowich EQ Forum Admin Staff Member

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    Don't worry about the screen shot, I was able to quickly reproduce your issue.

    I went over the limit and could not send 2 emails.

    Tutanota is counting the recipients, not the emails.

    If you send 4 emails each with 25 recipients, that appears to count as 100, not 4.

    Tutanota Sending Limit.jpg
     
  4. Marko007

    Marko007 New Email

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    Hi,

    I have the seem. what i have do? How many days i have to wait to send mail?
     
  5. popowich

    popowich EQ Forum Admin Staff Member

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    Did you send any email? Are you getting the same message about going over the limit? Try waiting for 24hrs. Is the problem fixed?
     
  6. Marko007

    Marko007 New Email

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    i can not send email yet, already from yesterday.
     
  7. popowich

    popowich EQ Forum Admin Staff Member

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    Did this problem get fixed?
     

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