How to use the Help Desk to ask an email question

Discussion in 'Help Desk' started by popowich, Nov 16, 2008.

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  1. popowich

    popowich EQ Forum Admin Staff Member

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    Hello,

    Welcome to Email Questions!

    Our mission is to provide fast and accurate answers to all email questions and discussions.

    Do you have a question that has not been answered in our email forum?

    To get started, please create an account using the sign in link at the top right of the page.

    After creating your account you can ask a question by starting a New Thread in the Help Desk:

    Email Questions - Post New Thread.jpg

    When creating a new thread please use a descriptive subject and include as much detail in the post as possible.

    You can never use too many words. Examples of good information include:
    • The full text of any error or bounce message received.
    • Which e-mail service or e-mail program you are using?
    • Which web browser do you use? (Internet Explorer, Mozilla Firefox, other)
    • The steps you took before arriving at the problem.
    • Are you able to reproduce the problem?
    • Have you recently made any changes to your computer?
    • Are your anti-virus, spyware detection, and firewall applications all up to date?
    Detailed descriptions of problems will allow us to provide you with the fastest answers.

    When you are done typing in all of the information click the "Create Thread" button underneath the text edit box :

    EQ Create Thread.jpg

    Your question will be placed into a moderation queue and published in the forum after it has been approved.

    We have this check in place to help us prevent spam from being posted to the forums.

    Thank you for your patience and understanding!
     


    Last edited: Jan 5, 2016

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