How to troubleshoot duplicate emails from pop3 accounts

Discussion in 'Email Discussions' started by popowich, Oct 1, 2012.

  1. popowich

    popowich EQ Forum Admin Staff Member

    Aug 12, 2008
    Likes Received:

    Are you receiving duplicate emails when downloading email from a pop3 account?

    Here are several troubleshooting steps that can help you fix the problem:

    • Are you getting duplicates of every email? Check your mail filters & rules
    • Turn off "keep a copy of mail on the server" in your mail program settings
    • Create an IMAP connection to your mail service. Do you see duplicates on the mail server? Can you switch to IMAP?
    • Try increasing the incoming mail server timeout setting in your mail program
    • Do you have multiple pop3 accounts configured in Microsoft Outlook? See this fix -
    • Is your virus scanner timing out your connections? Increase the timeouts. We recommend the free version of Avast virus scanner.

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