How to confirm your identity (pop-up message)

Discussion in 'Yahoo Mail' started by popowich, Nov 18, 2013.

  1. popowich

    popowich EQ Forum Admin Staff Member

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    Hello,

    When logging in to Yahoo, if you get a pop-up message from Yahoo asking you to confirm your identity, it may be a sign that Yahoo has detected suspicious activity. You will be presented with the option to answer one of your security questions, or confirm a verification code that can be sent to either your alternate email address or phone number. When logging back in you might be presented with a CAPTCHA challenge (letters and numbers in a picture that you need to type into a box). If all of the above fails, try calling Yahoo Customer Service at 1-800-318-0612.

    After recovering your account we recommend following this guide, especially the part about turning 2-step login verification:

    http://www.emailquestions.com/yahoo-mail/6627-prevent-your-yahoo-mail-account-being-hacked.html

    http://www.emailquestions.com/yahoo...yahoo-mail-account-after-its-been-hacked.html
     


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