Hotmail users are not receiving my site's order notification emails.

Discussion in 'Help Desk' started by KateBigDreams, Jul 31, 2014.

  1. KateBigDreams

    KateBigDreams New Email

    Joined:
    Jul 31, 2014
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    Hi Hotmail

    Around 15% of my customers use Hotmail and for some unknown reason, they are not being delivered my site's order confirmations and account registration emails.

    The emails are not arriving in their spam folders and nor am I receiving a notice of non-delivery either.

    Understandably, it is very frustrating for customers because the notifications they receive are crucial to them being able to access their online account and download their purchased products.

    The email addresses my site sends are as follows:
    orders [at] bigdreamsembroidery.com
    enquiries [at] bigdreamsembroidery.com
    support [at] bigdreamsembroidery.com
    kate [at] bigdreamsembroidery.com

    I really need a solution for this issue and look forward to your reply.

    My kindest regards
    Kate
     


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