hotmail - slug mail in 2009 HELP !

Discussion in 'Help Desk' started by lsgeddes, Jan 28, 2009.

  1. lsgeddes

    lsgeddes New Email

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    For the month of January 2009, my hotmail has been very very sluggish. It takes forever to respond to any selected folder or update in-mail or send or reply or new commands. It seems to spend hours on "LOADING" What is the deal?
     


  2. popowich

    popowich EQ Forum Admin Staff Member

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    Re: slug mail in 2009 HELP !

    Hello,

    Try the https link in the first troubleshooting step of our hotmail help guide.

    Do any other web pages load slow for you?

    Which web browser do you use?

    Does it have a lot of tabs open / is it using up a lot of memory on your computer?

    -Raymond
     

  3. lsgeddes

    lsgeddes New Email

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    Re: slug mail in 2009 HELP !

    Thanks for the suggestion. Using Mozilla Firefox, 2 tabs open, all other sites responsive.
     
  4. popowich

    popowich EQ Forum Admin Staff Member

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    Re: slug mail in 2009 HELP !

    Is there any specific URL that you notice in the web browser status bar while the pages are loading?

    What anti-virus, anti spyware, and firewall programs do you have installed?

    Are al of them up to date?

    Try disabling them 1 at a time for a few minutes to see if you notice a difference.

    The issue could be a problem like your anti virus web shield slowing down the page load times.

    -Raymond
     

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