Hotmail/MSN/Outlook Accounts not receiving our emails

[Michelle89]

Hi there..
We have company ecommerce website.
Customers using hotmail/msn/outlook accounts do not receive emails sent from our site..
There is no notification that the email is not received by the customer, also no bounce back email..

Could i please get some help with this?

Much appreciated!

 

[EQ Admin]

What do your outgoing mail logs say? Check your mail logs and your sender score.

Here is some related info, it still applies even though you're sending to Microsoft not Gmail and might not be using exchange:

Gmail delivers email from my exchange server to the spam folder | Email Questions

If everything still looks good, this is how to open a ticket with Microsoft - Hotmail Blacklist | Email Questions