Help with old email account.

Discussion in 'Help Desk' started by Clintwm, Nov 1, 2013.

  1. Clintwm

    Clintwm New Email

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    Good day. I need help to access an old email account. The email acc is cratemate@hotmail.co.za. I have a new account with microsoft. clintwm@outlook.com.
    But I need to access the old one so that I can delete it or deactivate it as I haven't used it for more than two years. I don't know the password and I don't know how to access it. Please can you help me.
     


  2. THERESA

    THERESA Customer Service Staff Member

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    Hotmail deactivates an email after roughly 6 months and then they delete it at a later time.(not sure of the time frame for that) If it has been two years, it is most likely not only deactivated but also already deleted.
     

  3. popowich

    popowich EQ Forum Admin Staff Member

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    Hello,

    Yes, if it's that old it's probably already gone and not recoverable, but since you wanted to delete it you're all set.

    :welcome: to Email Questions!
     

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