Help accessing hacked email account

Discussion in 'Help Desk' started by luaus, Nov 16, 2012.

  1. luaus

    luaus New Email

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    My account got hacked and started sending spam about two or three years ago so I changed the password. Shortly after that I set up another account and stopped using my Hotmail one but didn’t close it down. Now my Hotmail account seems to have been hacked again and is sending me spam at my new account as I’m on the mailing list. I would like to change the password or just shut the account down but I can’t remember the new password I changed it to, the security question certainly isn’t one I would have chosen and I can’t remember if this was a standard one I answered. I cannot fill in the password reset form with enough detail because I haven’t been using the account. What do I do? Is there an email address I can use to contact Hotmail?



    Thanks so much



    Lucy
     


  2. THERESA

    THERESA Customer Service Staff Member

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    You can try the suggestions found HERE
     

  3. luaus

    luaus New Email

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    Many thanks for your response.

    I had no luck with 'abuse@microsoft.com'

    However, I did get an email response when I used the following address.

    report_spam@hotmail.com

    Cheers

    Lucy
     

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