hacked hotmail account

Mira

New Email
My hotmail account has been hacked. I tried to retrieve it through microsoft code sent on my phone number, and although the code was sent and I received it and changed the password, I still cannot enter the account. What shall I do next?


May I prove my identity with my Linkedin and FB pages linked to my hacked account? (I can still enter them). Also, I don't know if it is smart to change the settings there too, because when I do that I am afraid I will not be able to prove myself to Microsoft.
 

THERESA

Customer Service
If you were able to get in to change the password, I'm confused why you are saying you can't get in? Didn't you have to get in to change the password?
 
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