frozen email

Discussion in 'Help Desk' started by bassmasters, Oct 22, 2013.

  1. bassmasters

    bassmasters New Email

    Oct 22, 2013
    Likes Received:
    I recieve an email and attempt to return an email but screen comes up with no address and a curser blinking in its place, that is how it stays. i cannot type anything on the screen.
    And when trying to type in emails i cannot correct errors , i click to insert missing letters or put in a space and the eniter word or paragraph turns blue and at times i lose it and have to try all over again, my system says i have no viruses in it and i checked to see if i have been hacked, it doesnt appear anything was changed in my profile settings. Any idea what may be the problem? is it possible to wipe out yahoo in my computerand re down load it again?


    THERESA Customer Service Staff Member

    Aug 12, 2008
    Likes Received:
    Is it only your yahoo email that freezes? Have you tried a different email account to see if that freezes too? (if you have one) Have you tried a different browser?

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