Forgot Hotmail password but I can log in at work

Discussion in 'Hotmail' started by KyleRedekop, Mar 20, 2013.

  1. KyleRedekop

    KyleRedekop New Email

    Mar 20, 2013
    Likes Received:
    I have forgotten my Hotmail password which I use as a work email. The password is saved in the cookies on my work computer so I can log in while at work, but we got new computers so I want to be able to log in on the new computer. I don't remember my old secret question answer nor any older passwords I have used previously. I have tried the account recovery processes but have been unsuccessful. I can't assign a cell phone number because I need to enter my password to change my privacy settings.

    There must be a way I can contact Microsoft while logged in to my Hotmail to request a password reset. The only password reset solutions I have found all involve automated systems and I was unsuccessful with all of them. Is there some way I can verify with Microsoft that I want a password reset?


    THERESA Customer Service Staff Member

    Aug 12, 2008
    Likes Received:
    Do you use Mozilla as your browser? If so, it could be saved
    go to
    >saved passwords and see if it's there.

    that is the easiest solution.

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