ERROR Failed to connect to mail.example.com:25 [SMTP: Failed to connect socket: Connection timed out

Discussion in 'Mail Server Support' started by popowich, Feb 7, 2012.

  1. popowich

    popowich EQ Forum Admin Staff Member

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    Hello,

    Did you receive a error message similar to ERROR Failed to connect to mail.example.com:25 [SMTP: Failed to connect socket: Connection timed out (code: -1, response: )]

    The following checklist can help with troubleshooting and finding the source of the problem :

    • Does your firewall allow outbound smtp 25/tcp ?
    • Is the name of the remote server typed correctly?
    • Are you able to reach any external mail server on port 25?
    • Was your connection blocked for abuse either at your hosting or the destination?
    • What happens when you manually telnet to the remote server on port 25?
    • Check your email for an email abuse notification from your hosting company
     


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