Email use

Discussion in 'Help Desk' started by Flicker, Feb 16, 2010.

  1. Flicker

    Flicker New Email

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    When I send an email to a charter.net address it is forwarded on to another address and also sent back my address. Where does the problem lie and how do I fix it? Thank you
     


  2. popowich

    popowich EQ Forum Admin Staff Member

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    Hello,

    There are a couple of possibilities including a rule in your email program that could be duplicating the email. If you post the full email headers of the copy that you receive we can help you figure out where to look to solve the problem.

    :welcome: to Email Questions! -Raymond
     

  3. Flicker

    Flicker New Email

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    Mail System Error - Returned Mail‏
    From:<IMG style="DISPLAY: none" id=P___753954810 webimdisplayStyle="inline"> Mail Administrator Postmaster@charter.net Sent:Tue 2/16/10 8:33 AMTo: griff3550@msn.com[IMG]http://gfx2.hotmail.com/mail/w4/pr01/ltr/i_attach.gif[/IMG]2 attachments | Download all attachments (3.2 KB) ATT00001 (0.4 KB), Greetings...mht (2.8 KB)


    This Message was undeliverable due to the following reason:

    Each of the following recipients was rejected by a remote mail server.
    The reasons given by the server are included to help you determine why
    each recipient was rejected.

    Recipient: <J-RICHES@MSN.COM>
    Reason: Requested action not taken: mailbox unavailable


    Please reply to Postmaster@charter.net
    if you feel this message to be in error.


    --Forwarded Message Attachment--
    From: griff3550@msn.com
    To: rgr420wpl@charter.net
    Subject: Greetings
    Date: Tue, 16 Feb 2010 08:25:42 -0700
     
  4. popowich

    popowich EQ Forum Admin Staff Member

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    Hello,

    The email was not forwarded back to you.

    The above is an error message letting you know that j-riches@msn.com not a valid email address.

    It appears that the email address you are trying to email at Charter is configured to forward to an MSN email account.

    One solution is to try calling the contact if you know their phone number and ask them for their current email address.

    -Raymond
     
  5. Flicker

    Flicker New Email

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    I have contacted the recipient at charter.net whom the email was sent too. I have also contacted the recipient to whom it was forwarded too(AOL). Charter.net recipient was not aware that the email was forwarded to recipients at aol and msn addresses. It was sent specifically to charter.net. Does that shed some light on what is happening.
     
  6. popowich

    popowich EQ Forum Admin Staff Member

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  7. Flicker

    Flicker New Email

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    Thank you.
     

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