email problem

Discussion in 'Help Desk' started by Ellen, Jun 12, 2015.

  1. Ellen

    Ellen New Email

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    I am having trouble viewing my email in my inbox. It says I have 4 new emails but nothing comes up n it will not download
     


  2. popowich

    popowich EQ Forum Admin Staff Member

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    Hi Ellen,

    Which email service are you using? Also, how do you read your email?
    • Are you using their webmail, such as outlook.com?
    • a mail program on your computer such as Windows Live Mail?
    • An app on your phone to read your email?
     

  3. Ellen

    Ellen New Email

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    I use hotmail and i use Apple I pad to read mail
     
  4. popowich

    popowich EQ Forum Admin Staff Member

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    Hi Ellen,

    Hotmail on an iPhone / iPad this happens often enough and has some common troubleshooting:
    • Power off your phone and turn it back on. That will clear any immediate glitches.
    • Scroll down in your inbox. Depending on your settings, sometimes replies to emails are not at the top of your inbox.
    • Turn on the Unread folder in the iOS mail app
    To turn on the unread "smart folder" in your iOS mail app please follow these steps:

    How to see all unread email on an iPhone iPad | Email Questions
     
  5. Ellen

    Ellen New Email

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    Ty very much for tour help. Up and running perfect again.
     
  6. popowich

    popowich EQ Forum Admin Staff Member

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    Hi Ellen,

    Glad it's fixed! Which solution fixed the problem?

    :thanks:
     
  7. Ellen

    Ellen New Email

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    I actually tried both of your options to no avail. I sat thinking the situation over n it came to me that my inbox froze up right after my daughter told me she sent 2 videos to me but they didn't come through so she resent them n that is when everything happened. So last night I hit the search above the inbox n hit downloads and all mail suddenly popped up n everything was fine. I trashed the videos without opening for I strongly believe there was something in them that locked it all up. But I want to thank you for the help you sent me.
     

    popowich likes this.

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