email account compromised?

Discussion in 'Help Desk' started by nana4big, Jun 16, 2010.

  1. nana4big

    nana4big New Email

    Jun 16, 2010
    Likes Received:
    All my emails are going out as being "from" U.S. Airways and not from me! Has my account been compromised; how can I correct the situation? I have gone through the process via the "Help" pages/suggestions to no avail. PLEASE HELP!!! I'm a small business, so it is essential that my emails are correctly received. Thank you!

  2. popowich

    popowich EQ Forum Admin Staff Member

    Aug 12, 2008
    Likes Received:
    Re: Nana4BIG


    Yes, it sounds like your account has been compromised and someone was sending spam emails from your account.

    First - Change your password!

    Second - Change your security questions and answers. (if your email provider has them)

    Next, you need to fix the identity information on your email account. Who do you use for sending your email? The account settings/options screen should have a setup section where you can set your From: address and other information related to your identity. If you let us know who you use for your email we can help give you better information for this last step.


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