e-mail bounce backs

Discussion in 'Help Desk' started by sherihgold, Jan 19, 2010.

  1. sherihgold

    sherihgold New Email

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    several folks are getting their e-mails sent to me bounced backed to them with the following windows/hotmail message "permanent failure....004_mail rejected_by_windows_live_hotmail_for_policy_reasons._a block_has_been_placed_against_your_IP_address...because we have receivedcomplainst concerning mail coming from the IP address."

    i have no idea what this means. i've had the same hotmail address for years-haven't changed anything. and the folks sending me these e-mails are not new senders to me. how do i fix this? thx
     


  2. popowich

    popowich EQ Forum Admin Staff Member

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    Hello,

    The error seems to indicate that either Hotmail does not like email from the ISP's your contacts are sending from, or maybe that you created a filter that is accidentally blocking email from your contacts.

    What are some of the domains your contacts are sending from for example @yahoo.com ? Last I heard Hotmail was blocking email from Yahoo Small Business Customers :

    http://www.emailquestions.com/help-desk/1530-yahoo-outbound-mail-servers-blacklisted-hotmail.html

    Have you made any changes to your filters recently? Try adding some of the contacts so your safe senders list :

    http://www.emailquestions.com/hotmail/1086-add-contact-your-safe-senders-list-hotmail.html

    :welcome: to Email Questions! -Raymond
     

  3. sherihgold

    sherihgold New Email

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    i haven't changed anything. at least 2 of the senders are bellsouth.net users. and some of their e-mails come through, but not others. do not understand the inconsistency. thx for helping
     
  4. popowich

    popowich EQ Forum Admin Staff Member

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    Hello,

    Can you have one of your contacts send an email to example@emailquestions.com ?

    Please have them use the subject: e-mail bounce backs

    I'll take a look at their full headers and see if their outgoing mail servers are blacklisted.

    -Raymond :thanks:
     

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