Disappearing e-mails

Discussion in 'Help Desk' started by Trish Davis, Jan 28, 2016.

  1. Trish Davis

    Trish Davis New Email

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    Hi, I'm hoping someone can help as at my wits end. I use 123-reg as an e-mail host for my small business. I noticed in December that some e-mails from one sub-folder had disappeared. I contacted 123 & they said they were no longer on the server so couldn't be recovered. I've checked every program that receives the forwarded mail to ensure the IMAP settings are correct & no auto-archive has been set up - they're all fine. Today I noticed that another huge amount of e-mails has gone & a really important sub-folder has also disappeared. 123-Reg say that on the 12th of January over 200 e-mails were deleted by me (which I didn't do) but I can't see them anywhere - deleted items etc. My outlook sync log indicates that the changes were made on the server.

    My question is that as I use Outlook 2016 & have an ost file is there anyway to restore the account to a date before the 11th? Are there backups of the e-mails somewhere on my computer?

    Any help anybody could give me would be greatly appreciated!
     


  2. popowich

    popowich EQ Forum Admin Staff Member

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    Hi Trish,

    I think what you want to do is turn off the Auto Archive feature in your Microsoft Outlook.

    Near the top left click File, and then click Options. On the next screen, click Advanced and then scroll down and click to AutoArchive button to adjust those settings:

    MS Outlook Auto Archive.jpg
     

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