custumer support of mail.com

Discussion in 'Help Desk' started by i2hhj, Jun 2, 2013.

  1. i2hhj

    i2hhj New Email

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    mail.com not delivers mail to their costumer coming from telecomitalia's mail service ****@alice.it. That mail returns to sender with message "delivery time expired"
    Failed; 4.4.7 (delivery time expired) I have been asking 'costumer support' of mail.com several times to explain this issue to me, however they DO NOT REPLY.
    What is going on ?
    thanks for help
    Hans
    i2jjh
    -------------------------------------------------------------
    source code of returned mail hereafter ,
    (user names replaced by *********) :

    From - Sun Jun 02 08:10:28 2013 X-Account-Key: account2 X-UIDL: 12496 X-Mozilla-Status: 0001 X-Mozilla-Status2: 00000000 X-Mozilla-Keys: Return-Path: <> Received: from smtp201.alice.it (10.192.86.97) by cpms-2c1.cp.alice.it (8.6.060.11) id 51A621BA001C07B9 for *********@alice.it; Sat, 1 Jun 2013 21:42:08 +0200 Received: by smtp201.alice.it (8.6.060.15) id 5123901C07BC8EC9 for ********@alice.it; Sat, 1 Jun 2013 21:42:08 +0200 From: Mail Delivery Service <postmaster@alice.it> Subject: Delivery Status Notification To: **********@alice.it Date: Sat, 1 Jun 2013 21:42:08 +0200 Message-ID: <5123901C07BC8EC6@smtp201.alice.it> X-CP-Transaction-ID: 5123901C07BBD6F8 X-CP-For: *********@mail.com MIME-Version: 1.0 Content-Type: Multipart/Report; report-type=delivery-status; boundary="========/5123901C07BBD6F8/smtp201.alice.it" X-Antivirus: avast! (VPS 130601-0, 01.06.2013), Inbound message X-Antivirus-Status: Clean This multi-part MIME message contains a Delivery Status Notification. If you can see this text, your mail client may not be able to understand MIME formatted messages or DSNs (see RFC 2045 through 2049 for general MIME information and RFC 1891 through 1894 for DSN specific information). --========/5123901C07BBD6F8/smtp201.alice.it Content-Type: text/plain; charset=US-ASCII Content-Transfer-Encoding: 8bit - These recipients of your message have been processed by the mail server: *******@mail.com; Failed; 4.4.7 (delivery time expired) --========/5123901C07BBD6F8/smtp201.alice.it Content-Type: Message/Delivery-Status Original-Envelope-ID: <51AA4055.9050408@alice.it> Reporting-MTA: dns; smtp201.alice.it Received-from-MTA: dns; [127.0.0.1] (79.16.163.147) Arrival-Date: Sat, 1 Jun 2013 20:41:27 +0200 Original-Recipient: rfc822;*****@mail.com Final-Recipient: rfc822; *****@mail.com Action: Failed Status: 4.4.7 (delivery time expired) --========/5123901C07BBD6F8/smtp201.alice.it Content-Type: Message/RFC822 Return-Path: <***********@alice.it> Received: from [127.0.0.1] (79.16.163.147) by smtp201.alice.it (8.6.060.15) (authenticated as ***********@alice.it) id 5123901C07BBD6F8 for *****@mail.com; Sat, 1 Jun 2013 20:41:27 +0200 Message-ID: <51AA4055.9050408@alice.it> Date: Sat, 01 Jun 2013 20:41:25 +0200 From: =?ISO-8859-15?Q?************= <************@alice.it> Reply-To: **************@alice.it User-Agent: Mozilla/5.0 (Windows NT 5.1; rv:17.0) Gecko/20130509 Thunderbird/17.0.6 MIME-Version: 1.0 To: *****@mail.com Subject: test aus alice Content-Type: text/plain; charset=ISO-8859-15; format=flowed Content-Transfer-Encoding: 7bit X-Antivirus: avast! (VPS 130601-0, 01.06.2013), Outbound message X-Antivirus-Status: Clean test aus alice --========/5123901C07BBD6F8/smtp201.alice.it--
     


  2. popowich

    popowich EQ Forum Admin Staff Member

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    Re: costumer support of mail.com

    Hello,

    Failed Status: 4.4.7 (delivery time expired) - It looks like mail.com is dropping connections from your IP address at a network / firewall or some other level that isn't rejecting the connection with a proper 4xx or 5xx smtp code.

    8.6.060.15 - MX Lookup Tool - Check your DNS MX Records online - MxToolbox - A good place to start is getting off the CBL which is used as part of the Spamhaus XBL. Fix this problem and it might fix your problem with delivering to mail.com. It will definitely help with at least some other ISP's.

    Did you change any of the IP addresses in the bounce message? I have a hard time believing something wrote an IP in the headers in the form x.x.060.x , that's unusual. It looks like I really need to be checking:

    smtp201.alice.it. 86235 IN A 82.57.200.97

    Lots of blacklistings! - MX Lookup Tool - Check your DNS MX Records online - MxToolbox This better explains why you're flat out blocked. If many abuse reports and traffic came from your IP space it's easier to block the IP address(es) than waste computing resources content filtering the spam.

    Focus on getting off SORBS SPAM first, then work on any others that are free and possible to get removed from. I do not recommend paying to get off a blacklist. Before you can get off SORBS you'll need to identify the source of the problem and fix it. Probable causes of the spam problem for an ISP SMTP relay include:

    • Compromised accounts being used to authenticate and relay spam
    • On network abusers and bulk email senders that are allowed to send spam because they have an IP owned by alice.it
    • Smart hosting of spam/bounces by your customers through your SMTP relays
    • Relaying of spam via compromised web site forms that are configured to use your SMTP relays as their outgoing mail server.
    • If you have never done a cleanup you might have some customers who are actually spammers and using your mail servers directly to send spam.
    Also, make sure your SMTP auth isn't broken and allowing anyone to authenticate and relay spam through your relays.
     

  3. i2hhj

    i2hhj New Email

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    hello popowich

    thanks for your interest to my problem. However the technical details you describe are somehow above my knowledge and experience.

    I have been trying several times to send a mail to my box at mail.com using my mailbox at alice.it which is telecomitalia. These mails returned with "Failed; 4.4.7 (delivery time expired)"
    I then sent these bounced mails to support of mail.com asking for their reason of bouncing my mail back to sender. This was done in using another (clean) mailserver and confirmation of DELIVERY was given by mail.com. But NO answer arrived from mail.com to my question.
    Why don't they reply ?

    The smtp servers of alice being used were smtp201.alice.it, smtp202.alice.it, smtp204.alice.it. All these resulted blacklisted days before. I checked again just now, and they result CLEAN !!!!!!

    I did not change any IP address in the bounced mail, just cancelled names.
    That strange 8.6.060.15 leads to San Jose in the US, (possibly to
    google-inc.car2.sanjose1.level3.net. what does that mean ?
    and how is this related to alice smtp server ?).

    82.57.200.97 goes to alice.it of telecomitalia in Milano, this is correct.

    All what I need is to get a response of mail.com saying why my mails were not deliverd to the given address at mail.com but returned to sender.
    Can you provide for them responding to me ?

    I am not experienced in looking deeper into the matter by using the MX-Toolbox-instruments.

    thanks anyhow,
    Hans
    i2hhj
     
  4. popowich

    popowich EQ Forum Admin Staff Member

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    Hi Hans,

    Apologies, for some reason I thought in your original reply that you represented alice.it Your ISP Alice.it needs to do a better job of blocking and relaying spam. If that issue gets fixed, most likely your issue with sending to mail.com will be fixed.

    If you did get a reply from mail.com, which I doubt would happen, they would most likely tell you that Alice.it is blocked for allowing too much spam to sent through their mail servers.

    I don't think it's directly related to your problem, but mail.com does not have good customer service feedback on this forum. You can leave customer service feedback for mail.com here if you hope they will read it someday, but like I said I believe the real issue is that alice.it needs to do a better job of not allowing spam to be sent through their mail servers.
     

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