comcast host cannot be found

Discussion in 'Email Service Support Forums' started by kim501, Nov 28, 2008.

  1. kim501

    kim501 New Email

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    whenever i try to send an email from a site, it says the host, comacast, cannot be found. i have no clue what im doing. please help.:confused:
     


  2. popowich

    popowich EQ Forum Admin Staff Member

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    Hi Kim,

    Can you please copy and paste the entire error message as a reply to this thread?

    Is it an bounce message that you get back in your e-mail, or a popup box error when you try to send a new e-mail?

    I will be able to give you the best answer for the problem if we can see the exact error message.

    Also, how are you trying to send the e-mail (comcast webmail or a program on your computer) and the name of the program you are using, for example, Microsoft Outlook.

    Thank you,

    -Raymond
     

  3. kim501

    kim501 New Email

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    The host 'comcast' could not be found. Please verify that you have entered the server name correctly.
    Subject 'how's business?', Account: 'comcast', Server: 'comcast', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 11001, Error Number: 0x800CCC0D
     
  4. popowich

    popowich EQ Forum Admin Staff Member

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    Hello,

    It sounds like you entered the wrong outgoing mail server (SMTP) server name in your e-mail account settings.

    In your e-mail program, check your server settings, and replace comcast with smtp.comcast.net.

    In Outlook Express you can use screen shots from our how to leave a copy of messages on the server guide, but go to the Servers tab instead of the Advanced tab and check the SMTP outgoing mail server setting on that page.

    -Raymond
     

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