changes format of email docx file attachment

Discussion in 'Help Desk' started by tiha, Dec 15, 2009.

  1. tiha

    tiha New Email

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    hello...

    hai everyone, i have a big problem that i have not face before.My problem started with when i try to open my email attachment.when i'm click the attachment, it appear a box message that contain option open, save and cancel. i click at open then it appear another box message with a weird contain, that box contain that attachment's name but different file type ; compressed file.while the actual type of file is docx.

    while i have been try to solve the problem with changing the of setting window outlook mail to unblock the unsecure message the above problem still happen.

    then , i try to open another computer , i got to open the attchment.So now i want to ask everyone if you had this kind of experience or any suggestion to solve my problem.This is emergency and i really need to solve this problem.:hammer:

    thanks:thanks:
     


  2. popowich

    popowich EQ Forum Admin Staff Member

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    Re: changes format of email attachment

    Hello,

    The docx file type is a newer version of the Microsoft Office word doc type.

    It sounds like the first computer has an old Microsoft Office or no office at all, and the second computer has a recent version of Microsoft Office.

    If I am correct about the first computer you can install Open Office to get support for reading and creating docx and other office file formats.

    -Raymond
     

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