can't reset password

Discussion in 'Mail.com' started by 3wq, Aug 28, 2014.

  1. 3wq

    3wq New Email

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    Hi, guys

    due long time of inactivity I forgot my pass on @usa.com (located at @mail.com domain) and when I've tried to restore it through reset form, I can't do this; this is my step-by-step description:
    1) enter my recovery e-mail
    2) get link for recovery
    3) follow this link and get form with offer of enter of new pass
    4) enter new pass (I use latin symbols & numbers 8-10 of length )
    4) push "Save new password" button and...
    5) new window with message "a server error has occurred" appears

    "that all folks" (c)

    for last two days I was trying to recover countless time + wrote to support...
    [​IMG]
    [​IMG]
    Does anyone has any ideas what can I do?
     


  2. 3wq

    3wq New Email

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    funny update

    Today I tried to reset my password for 2 times - and success! but... both times new passwords did not much to my mailbox ! I type FULL name of my mailbox: into "login" and paste new password / manually wrote but... invalid login/password!
     

  3. hamzachishti

    hamzachishti New Email

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    Hi,

    I have the same problem. Can anyone tell me if they get this sorted. I am also getting the same server error has occurred.

    Can someone please help.
     
  4. 3wq

    3wq New Email

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    Hi,

    to avoid standard non-useful letters from support service, you shell describe them detailed step=by-step (better with screen shoots) actions from your side.
    In some moment they ask you a few questions concerning your mailbox and write you this one: Dear User we'll forward your case to the Technical Department for investigation.
    By the way I highly recommend you to save your new password, which you can't apply and give it to support service.
    So, it takes 1 week in my case - and after that w/out any notifications from support's side my new password became valid.
     

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