Can't reply or create new emails

Discussion in 'Help Desk' started by Charlie, Jun 12, 2015.

  1. Charlie

    Charlie New Email

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    Can't reply to emails or create new emails in my hotmail account on my IPad, when I try to reply or create a new email I get a message which says, "Sorry, there was an error, try again" this suddenly happened two days ago. Any help or suggestions of why it's happening g would be much appreciated.
     


  2. popowich

    popowich EQ Forum Admin Staff Member

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    Hi Charlie,

    First step on the iPhones and iPad's is to power cycle them. Turn the power back off and on.

    If that doesn't help, how are you reading and sending Hotmail on your iPad?

    The Outlook app? The iOS mail app? The safari web browser? Something else?
     

  3. Charlie

    Charlie New Email

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    Hi Popowich,

    I'm using the safari web browser. Turning the power off and on doesn't work.
     
  4. popowich

    popowich EQ Forum Admin Staff Member

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    If you go to Settings -> General -> Software Update do you have an iOS update available?

    In the meantime while we figure this out, it might be worth downloading and trying the Microsoft Outlook app.
     

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