Can't receive email on Outlook Express

Discussion in 'Help Desk' started by Diane M, Dec 6, 2013.

  1. Diane M

    Diane M New Email

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    I was trying to follow the advice from Popowich to reset my email program, but this makes no sense: "Use My Computer to go to the location is step 5 and then delete the file inbox.dbx" I saved all my email messages to a new folder (TEMP), but when I go to My Computer, I don't know what to do. Someone please help.
     


  2. THERESA

    THERESA Customer Service Staff Member

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  3. Diane M

    Diane M New Email

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    Yes, that was it. I finally discovered the problem and have fixed it. I had way too many messages in my in box, going back to 2005!!! I deleted several hundred and now it works. So glad it wasn't anything really wrong with the program.
     

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