Can't open Yahoo attachments/any kind

Discussion in 'Yahoo Mail' started by amronjm, May 23, 2012.

  1. amronjm

    amronjm New Email

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    Help! I recently became unable to open any attachments that arrived through my yahoo (sbcglobal.net) mail account. When I click on the file to download, it looks like it's scanning to open and then nothing happens. No blank screens, etc. This is with any attachment, pdf, jpeg, etc.

    However, I have been temporarily getting around this by forwarding the emails to another account (my work email/Outlook) and opening from that account. No problems there, which leads me to think it's not the anti-virus (free AVG) stopping it. This is becoming somewhat of a pain and I would like to try to figure out why this is happening.

    This may have started around the same time yahoo did some type of upgrade or something as I can no longer access my contacts list and I believe this started around that same time also.

    Any suggestions?
     

  2. sheenie

    sheenie New Email

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    I, also, can't open an attachment of any kind at all. When I click on download now, nothing happens. No picture, no file, nothing!
    Everywhere I check it says I should get a screen to open or save the file, I get nothing.

    Can someone help me, please?

    I also need the settings for incoming and outgoing mail for yahoo if anyone can help wit that issue.
     

  3. H2OPerson

    H2OPerson New Email

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    I was helping a friend with the same problem. He is using Avast so I went as far as to remove it in order to see if that was the problem. That didn't help so I installed Avast again. I then took his computer to my place and was able to open all attachments on my network. That told me it was a router issue. His router is a Ubee modem provided by the ISP. I put his computer back on his system and removed the Firewall option from the router. I left the Port Scan option selected. He can now upload/download all attachments.
     

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