Can't access IMAP email

Discussion in 'Help Desk' started by Dave Rado, Nov 22, 2016.

  1. Dave Rado

    Dave Rado New Email

    Joined:
    Nov 22, 2016
    Messages:
    1
    Likes Received:
    0
    I have successfully using IMAP (with Thunderbird as my email client) for several years, to access my hotmail account (which is now hosted at outlook.live.com). Starting last night, however, whenever I open Thunderbird it says "Login to to server imap-mail.outlook.com failed". The dialog has the following buttons: "Retry," "Enter New Password," and "Cancel".

    I know that my password is fine because I can still log in to the account successfully using my web browser.

    If I click "Cancel,"I then see a Thunderbird message saying "Server [my email address] has disconnected. The server may have gone down or there may be a network problem."

    It's an odd message in the first place because my email address is not the name of a server. And I know the mail server has not gone down and that there is no network problem, because as I mentioned previously, I can I can still log in to the account successfully using my web browser.

    I haven't changed my IMAP settings within Thunderbird, and they were working fine until last night, so unless Microsoft has just changed what the settings need to be, they can't be the cause of the problem either.

    So where do I go from here?


    FWIW, my IMAP settings in Thunderbird are as follows:

    Incoming:

    Server type: IMAP Mail Server
    Server name: imap-mail.outlook.com
    Port: 993
    Connection/security: SSL/TSL
    Authentication method: Normal password

    Outgoing:

    Description: Microsoft Live Hotmail
    Server name: smtp-mail.outlook.com
    Port: 587
    Connection security: STARTTLS
    Authentication method: Normal password
    username: [my email address]


    Dave
     


  2. rfs9999

    rfs9999 IMAP Tools

    Joined:
    Oct 27, 2013
    Messages:
    114
    Likes Received:
    6
    >where do I go from here?

    If you happen to have openssl installed then you can test your IMAP login like this:

    openssl s_client -connect imap-mail.outlook.com:993

    When it connects you will see a ton of SSL details followed by this:

    * OK Outlook.com IMAP4rev1 server version 17.4.0.0 ready (BLU452-IMAP301)
    Type "1 login username password" and hit "enter".

    If you get logged in then there's nothing wrong with your credentials. If the login fails then you've got a problem with your username/password or the server thinks you do. If you don't at least connect to the server then you've got some other problem, like a firewall that is blocking port 993.

    -Rick
     

Want to reply or ask your own question?

It only takes a minute to sign up (and it's free!). Click the orange sign up button to choose a username and then you can ask your own questions on the forum.
Loading...