cannot send an e-mail! HELP!!!!!

Discussion in 'Help Desk' started by kevrob, May 20, 2010.

  1. kevrob

    kevrob New Email

    May 20, 2010
    Likes Received:
    I REALLY need to send an e-mail to a certain person.

    Each time i send it,i t goes fine, about 5 hours later i get an e-mail saying 'Delivery Status Notification (Delay)'

    Then about another 5 hours later i get another one saying the same thinhg but 'Failed'

    Ive tried sending it from another Hotmail account of mine but it still does the same. Also ive tried sending the same message to a diffrent person within the same company and that doesnt work either.

    What is the problem here????!!!!

  2. Big Dan

    Big Dan EQ Forum Moderator Staff Member

    Aug 14, 2008
    Likes Received:
    It's a problem with the address your sending to not your email account. Are you sure you have the address right?

  3. popowich

    popowich EQ Forum Admin Staff Member

    Aug 12, 2008
    Likes Received:

    At a minimum the number of computers and servers involved looks something like this :

    Your Computer -> Your ISP's SMTP Relay -> The recipients incoming mail server / pop server -> Their computer

    It sounds like you are sending OK to your ISP's SMTP relay, but your ISP server is unable to reach and relay the email to the recipients incoming mail server.

    SMTP Relays will generally try to relay an email for somewhere between several hours and a couple days before giving up and bouncing the email back to the original sender. In this case your ISP is also sending you a notice before it gives up to let you know that it hasn't been able to relay the email to the destination yet but it's going to continue trying for a while longer.

    If you copy and paste one of the bounce messages we can help you figure out if it looks like a problem with your ISP's SMTP Relay (not likely, but possible), or the incoming mail server for the person you are trying to send the email to (most likely)


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