Cannot Activate New User Account in Outlook 2013 Using Windows 8.1

Discussion in 'Microsoft Outlook' started by shamrock838, Nov 17, 2014.

  1. shamrock838

    shamrock838 New Email

    Nov 17, 2014
    Likes Received:
    I just acquired an HP Pavilion 500-C60 desktop computer that came preloaded with Windows 8.1 and Office 2013. [I previously used Windows Vista Business with Office 2003, which worked fine - so I'm new to the above updates.]

    I’m now unable to activate Outlook 2013 – i.e. I can’t send or receive e-mail messages per the following:

    When Receiving - I get “The connection to the server was interrupted.” Somewhere I heard or read that “IMAP” should be instead of “pop” (or “pop3”) when using Outlook 2013 in Windows 8.1.

    When Sending - I get “Outlook cannot connect to your outgoing (SMTP) e-mail server.”

    BTW, my ISP is and they directed to
    an online file: - Configure Outlook 2013 for
    Comcast E-Mail (accessed via Google).

    Each time I follow this procedure and get to the
    final step – Test Account Settings “ - the Test fails
    – and I can’t finalize my e-mail new account

    Has anyone else had this problem – and how did you overcome it?


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