Cannot Activate New User Account in Outlook 2013 Using Windows 8.1

Discussion in 'Microsoft Outlook' started by shamrock838, Nov 17, 2014.

  1. shamrock838

    shamrock838 New Email

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    I just acquired an HP Pavilion 500-C60 desktop computer that came preloaded with Windows 8.1 and Office 2013. [I previously used Windows Vista Business with Office 2003, which worked fine - so I'm new to the above updates.]

    I’m now unable to activate Outlook 2013 – i.e. I can’t send or receive e-mail messages per the following:

    When Receiving - I get “The connection to the server was interrupted.” Somewhere I heard or read that “IMAP” should be instead of “pop” (or “pop3”) when using Outlook 2013 in Windows 8.1.

    When Sending - I get “Outlook cannot connect to your outgoing (SMTP) e-mail server.”

    BTW, my ISP is comcast.net and they directed to
    an online file: - Configure Outlook 2013 for
    Comcast E-Mail (accessed via Google).

    Each time I follow this procedure and get to the
    final step – Test Account Settings “ - the Test fails
    – and I can’t finalize my e-mail new account
    configuration.

    Has anyone else had this problem – and how did you overcome it?

    Thanks,
    shamrock838
     


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