Can`t acces email

Discussion in 'Help Desk' started by markic99, Aug 18, 2012.

  1. markic99

    markic99 New Email

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    Hi, I desperately need help! I am trying for more than a month to acces my email. I tried a recovery form, but they rejected it because lack of information. I also tried reset password but I could not because the alternate email is hacked. Please help because I need my account. :thanks:
     


  2. popowich

    popowich EQ Forum Admin Staff Member

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  3. markic99

    markic99 New Email

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    I am using Hotmail. I read all the recovery guides, but it isn` helping. :(
     
  4. popowich

    popowich EQ Forum Admin Staff Member

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    It sounds like they took the time to look at your acocunt.

    Are you able to remember some of the subject lines that were received before the account was hacked?

    What kind of information did Hotmail want that you could not provide?
     
  5. markic99

    markic99 New Email

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    Well, It was a while ago, so I don` remember that.

    I couldn`t remember the answer for secret question, I didn`t gave the credit car info because I don`t have it, and I didn` made any new folder for emails.
     
  6. markic99

    markic99 New Email

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    Anyone??
    Help please, I need this account!!! :(
     
  7. THERESA

    THERESA Customer Service Staff Member

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    Maybe if you could provide detailed information regarding specific emails that are in the account that would help. They asked for credit card info? How would they have your credit card information?
     

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