Can not open links with Outlook Express

Discussion in 'Outlook Express' started by popowich, Nov 22, 2008.

  1. popowich

    popowich EQ Forum Admin Staff Member

    Joined:
    Aug 12, 2008
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    Re: e-mail links

    Hello,

    Are you having a problem opening email links in Outlook Express?

    I have seen this happen when an unexpected program makes itself the default web browser on your computer.

    The first thing to check is Internet Explorer:

    • Open Internet Explorer
    • Go to Tools and select Internet Options
    Internet Explorer - Internet Options.JPG
    • Go to the Programs tab and check the option for IE to do a default browser check the next time it starts
    Internet Explorer - Default Browser Check.JPG

    • Click Apply and then OK.
    • Close all Internet Explorer browsers and then Start Internet Explorer.
    • Say Yes and make Internet Explorer your default web browser.
    Internet Explorer - Make IE Default Browser.JPG

    • Close Outlook Express and start it back up.
    Another possibility is that Outlook Express is configured to read e-mail in plain text:

    • Open Outlook Express
    • Go to the Tools menu and select Options
    Outlook Express - Tools Options.JPG

    • Go to the Read tab
    • Uncheck the box for read all messages in plain text
    Outlook Express - Read messages in plain text.JPG


    • Click Apply and then OK
    • Restart Outlook Express

    Lastly, a third option to try if the above two fail is within the Outlook Express Security Options:

    • Open Outlook Express
    • Go to the Tools menu and select Options
    Outlook Express - Tools Options.JPG

    • Go to the Security tab
    • Uncheck the box for do not allow attachments to be saved or opened if they could potentially be a virus
    Outlook Express - Dangerous Attachments.JPG
    • Click Apply and then OK.
    • Restart Outlook Express.
    Please let us know if any of these solutions were the fix to your problem. Thank you.

    -Raymond
     


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